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Kernel panic Macbook pro 2016


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#1 Macbeth

Macbeth

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Posté 21 octobre 2017 - 19:08

Heureux propriétaire d'un macbook pro sans touch bar 2016, me voilà bien embêté : il a arrêtée pas de planter, il se bloque puis redémarre... j'ai identifié que le bug arrive dès que l'ordinateur est connecté à internet. Le big arrive avec n'importe quelle application connectée (pas uniquement avec safari)

Si quelqu'un a une idée, je suis tout ouïe ! Merci d'avance pour votre aide. Si ca peut aider voir ci-dessous-de-table deux rapport pris dans le tas :

Anonymous UUID: 0391FB1E-8D55-BB5E-2224-47FE2D49926B



Fri Oct 20 21:02:16 2017



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f846252e1): nvme: "Fatal error occurred. ID=0x843 ARG1=0x7a95 ARG2=0x75 ARG3=0x71 EDD0=0x10600000 EDD1=0x100000 EDD2=0x0 EDD3=0x1d400000 EDD4=0x0 EDD5=0x0 EDD6=0x0 EDD7=0x0. NAND Vendor=0x2, DRAM Vendor=0x2, SSD Capacity=256GB, FW Revision=12.93.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-234.60.2/IONVMeController.cpp:4949

Backtrace (CPU 0), Frame : Return Address

0xffffff91108e3cc0 : 0xffffff80030e953c

0xffffff91108e3d40 : 0xffffff7f846252e1

0xffffff91108e3e90 : 0xffffff80036c13d0

0xffffff91108e3f00 : 0xffffff800312219a

0xffffff91108e3fb0 : 0xffffff80030978f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[12D4270E-AFFC-34DC-9714-44D1FE33333F]@0xffffff7f84615000->0xffffff7f84648fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E54425FE-971A-38E2-8F27-82A1B7A3479D]@0xffffff7f83e6b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[3E00E7D2-E569-341D-9BE0-34D5DE491825]@0xffffff7f83932000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[9D230163-2F83-3EAC-9152-D0A15AB056AB]@0xffffff7f8460a000

dependency: com.apple.iokit.IOStorageFamily(2.1)[F908D7F5-4F54-3B89-8657-57F06350F4DB]@0xffffff7f83850000

dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffffff7f8458d000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

16G29



Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x0000000002e00000

Kernel text base: 0xffffff8003000000

__HIB text base: 0xffffff8002f00000

System model name: MacBookPro13,1 (Mac-473D31EABEB93F9B)



System uptime in nanoseconds: 390162012419

last loaded kext at 106104299465: com.apple.filesystems.smbfs 3.1.2 (addr 0xffffff7f83e03000, size 425984)

last unloaded kext at 183521252362: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f86007000, size 8192)

loaded kexts:

com.apple.filesystems.smbfs 3.1.2

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDA 279.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleIntelSKLGraphics 10.2.5

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSurface 159.9

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.14

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSCSIBlockCommandsDevice 394.50.1

com.apple.iokit.IOUSBMassStorageDriver 131.60.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro13,1, BootROM MBP131.0205.B22, 2 processors, Intel Core i5, 2 GHz, 8 GB, SMC 2.36f97

Graphics: Intel Iris Graphics 540, Intel Iris Graphics 540, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424A544D4C41522D4E5544

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424A544D4C41522D4E5544

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x159), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

USB Device: USB 3.0 Bus

USB Device: USB2.0 Hub

USB Device: 4-Port USB 2.0 Hub

USB Device: USB Keyboard

USB Device: USB3.0 Hub

USB Device: Mass Storage Device

USB Device: 4-Port USB 3.0 Hub

USB Device: USB 10/100/1000 LAN

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2







Anonymous UUID: 0391FB1E-8D55-BB5E-2224-47FE2D49926B



Sat Oct 21 19:14:27 2017



*** Panic Report ***

panic(cpu 0 caller 0xffffff7f878252e1): nvme: "Fatal error occurred. ID=0x843 ARG1=0x7a95 ARG2=0xe1 ARG3=0xe5 EDD0=0x0 EDD1=0x0 EDD2=0x0 EDD3=0x0 EDD4=0x0 EDD5=0x0 EDD6=0x0 EDD7=0x0. NAND Vendor=0x2, DRAM Vendor=0x2, SSD Capacity=256GB, FW Revision=12.93.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-234.60.2/IONVMeController.cpp:4949

Backtrace (CPU 0), Frame : Return Address

0xffffff9113763cc0 : 0xffffff80062e953c

0xffffff9113763d40 : 0xffffff7f878252e1

0xffffff9113763e90 : 0xffffff80068c13d0

0xffffff9113763f00 : 0xffffff800632219a

0xffffff9113763fb0 : 0xffffff80062978f7

Kernel Extensions in backtrace:

com.apple.iokit.IONVMeFamily(2.1)[12D4270E-AFFC-34DC-9714-44D1FE33333F]@0xffffff7f87815000->0xffffff7f87848fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E54425FE-971A-38E2-8F27-82A1B7A3479D]@0xffffff7f8706b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[3E00E7D2-E569-341D-9BE0-34D5DE491825]@0xffffff7f86b32000

dependency: com.apple.driver.AppleEFINVRAM(2.1)[9D230163-2F83-3EAC-9152-D0A15AB056AB]@0xffffff7f8780a000

dependency: com.apple.iokit.IOStorageFamily(2.1)[F908D7F5-4F54-3B89-8657-57F06350F4DB]@0xffffff7f86a50000

dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffffff7f8778d000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

16G29



Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x0000000006000000

Kernel text base: 0xffffff8006200000

__HIB text base: 0xffffff8006100000

System model name: MacBookPro13,1 (Mac-473D31EABEB93F9B)



System uptime in nanoseconds: 322003435684

last loaded kext at 4016688269: com.apple.filesystems.autofs 3.0 (addr 0xffffff7f88642000, size 45056)

last unloaded kext at 116674678725: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f89207000, size 8192)

loaded kexts:

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.17

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDA 279.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.driver.AppleIntelSKLGraphics 10.2.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.5

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 159.9

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleSSE 1.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.14

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro13,1, BootROM MBP131.0205.B22, 2 processors, Intel Core i5, 2 GHz, 8 GB, SMC 2.36f97

Graphics: Intel Iris Graphics 540, Intel Iris Graphics 540, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424A544D4C41522D4E5544

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424A544D4C41522D4E5544

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x159), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

Iphone 5s

Mac mini 2011

Ipad 2
Macbook blanc 2006
 


#2 Sethenès

Sethenès

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Posté 21 octobre 2017 - 19:33

Je ne suis pas expert en analyse de kernel panic d'Apple mais ceci est quand même significatif : 

*** Panic Report ***


panic(cpu 0 caller 0xffffff7f878252e1): nvme: "Fatal error occurred. ID=0x843 ARG1=0x7a95 ARG2=0xe1 ARG3=0xe5 EDD0=0x0 EDD1=0x0 EDD2=0x0 EDD3=0x0 EDD4=0x0 EDD5=0x0 EDD6=0x0 EDD7=0x0. NAND Vendor=0x2, DRAM Vendor=0x2, SSD Capacity=256GB, FW Revision=12.93.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-234.60.2/IONVMeController.cpp:4949

 

Donc, la première piste que je suggère quand je lis "nvme", "SSD" et "Sources/IONVMeFamily/IONVMeFamily-234.60.2/IONVMeController.cpp:4949", c'est de m'intéresser à l'état du ... SSD.

 

Mais selon moi cet ordinateur est toujours sous garantie, donc à ta place, j'irais dans un Apple Store pour qu'ils fassent tourner leur outill de diagnostique.

 

Ceci dit, comme tu as certainement un très bon backup de tes données, aucunes raisons de "paniquer".



#3 Cowboy

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Posté 22 octobre 2017 - 12:37

Pleinement d’accord avec Sethenès: soit une visite au AppleStore ou encore un appel au soutien technique. Je pense que tu devrais sauvegarder tes données et repartir avec une nouvelle installation.

#4 Macbeth

Macbeth

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Posté 30 octobre 2017 - 15:15

Merci pour vos réponses.

 

J'ai formaté le ssd et essayé de repartir sur une clean install. Mais la nouvelle installation de Mac OS plante à chaque fois en cours... l'ordi n'ayant plus d'OS, il n'est même plus utilisable hors ligne...

 

Bref je n'ai plus qu'a aller déposer mon ordi chez Apple. Pour infi j'étais très étonné mais le SAV d'apple m'a dit au téléphone qu'il n'y avait pas de créneaux disponibles pour déposer le mac dans les 7 jours qui viennent à Paris. je trouve ça un peu léger...

 

Bref le vieux mac mini reprend du service en attendant.


Iphone 5s

Mac mini 2011

Ipad 2
Macbook blanc 2006
 


#5 Sylvain

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Posté 30 octobre 2017 - 15:57

Pour infi j'étais très étonné mais le SAV d'apple m'a dit au téléphone qu'il n'y avait pas de créneaux disponibles pour déposer le mac dans les 7 jours qui viennent à Paris. je trouve ça un peu léger...

Va dans n'importe quel Apple Store à son ouverture, ils ont des créneaux d'urgence. Il peut y avoir un peu d'attente (j'y ai eu recours deux fois : 15 minutes et 1h), mais au moins tu passes le jour même.



#6 LolYangccool

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Posté 30 octobre 2017 - 19:09

A Lille y'a jamais de place dans la semaine non plus...

Une fois j'ai fais comme Sylvain a dit, je me suis pointé sans rendez-vous et j'ai eu mon tour. :D



#7 Macbeth

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Posté 02 novembre 2017 - 14:40

Du coup j'ai déposé chez un service de maintenance agréé (ICare St Germain), merci pour les conseils en tout cas. 


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#8 Luc

Luc

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Posté 02 novembre 2017 - 14:53

A Lille y'a jamais de place dans la semaine non plus...

Une fois j'ai fais comme Sylvain a dit, je me suis pointé sans rendez-vous et j'ai eu mon tour. :D

À celui de Singapour c'est beaucoup plus facile. Une fois j'ai pu prendre RDV pour J+2 :P 


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